What our Customers say...


The SERVPRO Franchise's on-site personnel were prompt, courteous and attentive.

"Keep doing what you are doing in the manner you are doing it."

"I had no idea those ladies could do what they did-just amazing watching them."

The SERVPRO® Franchise's office staff was courteous, polite and helpful throughout the duration of the job.

The men were very able and efficient. Our situation was more complex than most, probably, but they did an excellent job!

I have used SERVPRO® at my home in Florida and I will always use SERVPRO®.

Thanks for a great experience that could have been much worse.  Thank your terrific team too!

"Excellent work and restoration services, thank you."

The team arrived promptly in the time frame the staff set.  "Customer first" was modeled from Manager to Tech assigned to our unit.  (I had a pressing appointment to drive away to).  Our laundry area was left "better than when they arrived to work."  I heartily recommend your air duct cleaning. #AirDuctCleaninginChesapeake

Perfect 10's.  

They were awesome, quick and detailed.  Best company.

Perfect 10's!  

Your Textile Cleaning Department "Fantastic people to work with".

Perfect 10's!

Perfect 10's!

Perfect score of 10's for helping make an a/c attic leak like it never even happened.

SERVPRO of Chesapeake was cooperative and  responsive to my needs.

Your technicians are awesome, a hard working crew and very honest.  They found cash money and returned to me and did a great job.

Better than like it never even happened.

Thank you!

Perfect 10's!

Perfect 10's!

Great job!  Very courteous.

You were the only company that was punctual and your employees were friendly & professional.

Great service!

Ms. Hamilton your project manager was very polite and did a very good job.

The team was professional, dedicated and well focused on a job well done.

"More Helpful Than My Insurance Co.-Thanks".

"Very Professional.  I am pleased".  

Mr. Shelton and the crew were very professional, detailed, outstanding!!

Friendly staff and excellent work in short time.

SERVPRO staff was polite and professional throughout the process.

We recently discovered we had a leaking pipe in the wall between our bathroom (van) and our dining room. The leak was totally unknown to us until Terminex discovered it during our annual termite inspection. I called my insurance company immediately and they in turn called SERVPRO. The techs were at our home immediately, performed a comprehensive inspection one the damage and had a crew at our home early the next morning. The SERVPRO techs - all of them - were very professional. MY wife and I were truly impressed. They were at our house early, took only limited breaks, and stayed late in the afternoon. SERVPRO installed 3 sets of dehumidifiers, heaters, and fans in our crawl space, bathroom, and dining room. They only removed the machines once the moisture level went below a set threshold; all the wood, subfloor, and sheetrock was dried out and ready for reconstruction. 

If I could give SERVPRO 10 stars I would!     HIGHLY recommended.

Thank you all so much for helping out with my house! I can’t begin to tell you how great each of y’all were. Walked us through each step so we knew what was going on. Tim, you all have great customer service! I’m so glad my house is dry!!!

Great Service! A+++!

"Good people, great work, and good prices".  A pipe burst under a condo kitchen sink that flooded the kitchen, a hall bathroom, the den and a laundry room.  Mr. Perrenoud appreciated our efficient and friendly crew and the communication we had with the insurance company to help settle his claim.  

Seem to know their job and were professional and courteous.

"Fine. Their team was prompt, professional and courteous."

They were fantastic! They were very professional and took a lot of care of the small details!

They were extremely courteous and probably the best people I've worked with in my home in a long time.

SERVPRO of Chesapeake are our HEROES!! We are the Landstown Middle School Girls Field Hockey team of Virginia Beach and when SERVPRO of Chesapeake heard that our team uniforms and protective eye equipment were ruined, they stepped up and said let us help :) Just a day before our season began, we learned that Hurricane Matthew had leaked into our storage bin and all of our stuff had been submerged in mold infested water since October! SERVPRO of Chesapeake not only saved all of our stuff but they donated all of the costs, time, and manpower to save our season! SERVPRO of Chesapeake turned an impossible situation into our own mini miracle! The LMS girls, parents, administration, and coaches are eternally grateful for not only saving our uniforms and equipment but making it all safe and contaminate free. SERVPRO of Chesapeake we can't thank you enough!! Coach Lil and Team :)


I called Chesapeake SERVPRO after a flooding problem. They responded quickly and made a great effort to mitigate our water damage as quickly as possible. The first day the team worked until 11:30 At night. They checked on us every day and made adjustments in fans and dehumidifiers. As a result we were ready to start repairs only 6 days after our flood.


"Great Service".

"Zack & Robert were very professional.  They both are a great asset to your company."

"Very professional & personable! Highly recommended!Bobby, Robert and Jordan did great work.  They took time to explain the process, created minimal disruption while doing the work and left the space clean and ready for repairs."

As I just had surgery this past week.  I greatly appreciated the team going a little extra to put pieces away for me.

A review from a commercial client of ours who's property was affected by Hurricane Mathew.

"Satisfied in all areas".

"Exceptional, courteous and professional service.  I would have them come to my home anytime!  Great job-thank you".

"Alex & Alphonso very professional and completed job in a timely manner".

Ms. Randolph's ceiling collapsed in her bedroom and SERVPRO® of Chesapeake cleaned and restored her mattress.  


After the deluge of winter storms that recently occurred, one of my properties developed snow related stress to a roof structure. Being an out of state property owner I was not sure which direction to follow until my insurance adjuster recommended SERVPRO of Chesapeake. The entire process from estimate to clean up was seamless. All I had to do was answer the phone and get updates from SERVPRO. Their involvement put my mind at ease. I read the other review and am perplexed since I did not experience anything near what they described. They were professional, courteous and informative about the damage and repair. Including the "hidden" stuff that isn't normally discussed in the beginning of any job like this. I highly recommend them for those events beyond your control.

"Great - they were there within a day, did a great job"

"They did a good job. They did it as painless as it could be. They were on top of the situation, they know exactly what to do and exactly where to look. They have been around that situation before and knew exactly what to do and that was impressive. I was just watching and saying, "Hmm, yeah. I never thought of that." They got the right tools to do what they needed to do. I think the price was definitely competitive."

Great Job! Thank you for all your help. Things are much better now!

Your team must have been trained very well; they work excellent with one another! They were fast, professional, and extremely courteous. Thank You!

I was especially pleased with the response and promptness with being such a late job. They were very helpful and communicated the process very well. Thank You!

The work was completed in a timely manner and the professional quality of the work was superior. The staff was always friendly and accommodating. They made sure every item was addressed and we were satisfied and pleased with the end product. We would highly recommend SERVPRO of Chesapeake to others and gladly work with them again in the future. We would like to extend our sincere Thanks for a job well done.

Your team was exemplary! No way to improve. They worked magic on that horrible mess. At all times they were professional, cheerful and focused.

Very professional, courteous, and sincere in everthing they did for us to help repair our home. I would definitely use SERVPRO of Chesapeake again if needed.

They did a wonderful job! The employees made me feel more confident and they explained everything they were doing.

The Team was professional, dedicated and well focused. A job well done!

More Helpful than my Insurance Company. Thanks!

Keep doing what you are doing! Courteous, polite, kind and loving.

Your employees were quite professional. Explained all the details of the process and how the process would work. Great Job.

Delightful employees! Hard workers and they were courteous and responsible.

Your team was very professional and very comfortable and confident about the information regarding services and of course made us more relaxed.

Service team was perfect - Best employees I've seen in a long time!

You are doing great, keep it up! We are so thankful for all your help!



Keep up the good work - God Bless You!

Very Professional, Friendly, Communication was Outstanding

Your Service Representatives were great! Answered questions that were asked, friendly and polite. Thank you so much!

SERVPRO team was awesome and very professional!!

Your technician was very nice and took time to answer all questions. Very nice man.

They were amazing.

They were very comforting to me and explaining all that was going on.

Personnel was wonderful!

The entire SERVPRO team was very courteous and professional.

It was a pleasure talking with your technician. He provided me with all needed information.

Chris and Brian were very courteous, helpful and professional while explaining the process. Thanks so much!!

Thank you for all your assistance!!!

All staff was very nice and worked quickly. Explained all work as they went along.

Did a great job!!

Very professional and courteous crew.

I liked that they gave you a limited window to come so i didn't have to be home all day and they called ahead. They were all very friendly and always explained what they were doing. I appreciate all they did.

I have been truly impressed by the concerned, courteous, and professional service rendered by each member of the team at all times during process!!

I appreciate everything they did. Coming out on a Sunday! Putting in a lot of effort to minimize my damage as much as possible. They were very friendly and professional.

We were very impressed with Margaret V. She arrived the day of the fire and stayed until the end. She was very professional, and helpful at the same time answered questions, made helpful suggestions when needed. A "Super Star" and made my transition easy. I would recommend her to all my friends when something like this happens. My wife and I wish we could keep her.


We appreciate the long hours spent getting us clean and sanitized to get us back in our home!!

I could not have asked for anyone more experienced and qualified for the job!!

The crew was very knowledgeable and helpful.

OMG! The crew was Awesome! I thank God for them!

Very Professional & Helpful!

Thank you guys for your fast work, prompt time, and courteous friendly people!

They were professional yet trusting. I appreciated the knowledge they had for what they were doing. They left the best impression!

Prompt Excellent Service. Second time we've used SERVPRO of Chesapeake.

They worked as an effective team. They executed the evaluative and preliminary repair work with vigor and a level of conscientiousness to ensure proficient work to restore and remedy areas in need of service & restoration. I appreciate their willingness to come out expeditiously!

I was extremely pleased with entire process

Awesome service and follow up! Thanks!

As always such professionalism and excellence in the work performance.. Thank you!!

Polite, informative, going beyond the call of duty, on time with appointments, and staying until the job was done. Outstanding and polite!!!

I have absolutely no recommendations!! The SERVPRO staff been prompt, pleasant and present with the utmost professionalism. Most impressive!! Customer service is impeccable. Thank you making a lousy situation almost pleasant.

They did a wonderful job. Thank you!

The crew was great!!!

Very Pleased with entire job!!

Dear Mr. Alewine,

My mother and myself want to take this small minute to express our sincere thanks for all of your kindness and all the time you put into helping and for having such a pleasant and efficient staff. They have all been fantastic and we would recommend your service to anyone! Again, thank you from the bottom off our hearts.

God Bless


T. Thompson C. Wicker

They were fantastic! They were very professional and took a lot of care of the small details!

Best carpet cleaning I have ever had. True professionals. I will have ya'll clean my carpets from now on.